MBSA Quiz Answers

Here are some expanded answers to the quick quiz questions. Don’t forget to take a look at how you’re doing on the leaderboard at the bottom of the page.

QUESTION 1 ANSWER

Where should you create or update customer records?

• In Keyloop/Autoline, because it interfaces with and updates Salesforce
• In Salesforce, because it interfaces with and updates Keyloop/Autoline ✅
• In XENTRY
• None of the above

Enter or amend customer details in Salesforce. The integration passes the changes to Keyloop/Autoline.

QUESTION 2 ANSWER

Which field in Salesforce shows the customer’s DMS/Keyloop Magic ID?

• The customer number highlighted in blue under “Account Links” ✅
• The customer’s UCID
• The customer’s account name
• The customer’s ID number

The blue number under “Account Links” identifies the customer’s record in Keyloop/Autoline.

QUESTION 3 ANSWER

When booking a customer, which field helps ensure the correct customer appears on the WIP?

• The customer should have a Salesforce UCID ✅
• The customer should only have a Magic ID
• The customer should have a work number
• The customer should have an ID number

Check for the Salesforce UCID before making the booking. It helps link the booking to the correct customer record on the WIP.

QUESTION 4 ANSWER

 Where do you process and follow up on service leads?

• In XENTRY Order
• In XENTRY Body & Paint
• In XENTRY Cockpit ✅
• None of the above. MBSA does not send service leads.

Use XENTRY Cockpit to review incoming service leads and take the next action, such as contacting the customer to arrange a booking.

QUESTION 5 ANSWER

Where do you process and follow up on medium-scope collision care cases?

• In XENTRY Body & Paint ✅
• In XENTRY Cockpit
• In XENTRY Order
• None of the above. MBSA does not send minor accident leads.

Use XENTRY Body & Paint to review and follow up on collision care cases that require body and paint attention.