MBSA Quiz Answers

Here are some expanded answers to the quick quiz questions. Don’t forget to take a look at how you’re doing on the leaderboard at the bottom of the page.

QUESTION 1 ANSWER

What is the standard warranty offered on new Mercedes-Benz passenger vehicles sold by Mercedes-Benz South Africa?

• New Mercedes-Benz passenger vehicles sold in South Africa comes with a 5-year/100,000 km warranty, valid from the initial registration date. This includes a manufacturer’s warranty for the first two years with unlimited mileage, covering manufacturing defects. The remaining term covers electrical and mechanical repairs ✅
• New Mercedes-Benz vehicles sold in South Africa comes with a standard 3-year/60,000 km warranty, covering only the engine and transmission.
• Mercedes-Benz offers a 1-year warranty with unlimited mileage on all new passenger vehicles sold by Mercedes-Benz South Africa, with extended warranties available at an additional cost.
• The standard warranty for new Mercedes-Benz sold by Mercedes-Benz South Africa comes with a 7 years/150,000 km and covers all mechanical and electrical components, including wear and tear.

The standard warranty that comes with a brand-new Mercedes-Benz passenger vehicle purchased is valid for 5 years or 100,000 kilometres, whichever comes first, starting from the vehicle’s initial registration date. The first two years of the warranty include unlimited mileage and covering manufacturing defects and materials defects. The remaining portion of the warranty (years 3-5, or until 100,000 km) continues to cover electrical and mechanical repairs, providing continued protection against unexpected issues.

QUESTION 2 ANSWER

What are the PremiumDrive maintenance plan options available currently in South Africa?

• PremiumDrive Classic Care, PremiumDrive Comfort Care. PremiumDrive Exclusive care ✅
• Mobilo Drive, Service Drive, Service Care
• PremiumDrive, PremiumDrive Platinum, PremiumDrive Lite
• PremiumDrive Silver/Gold/Platinum, Mercedes-Benz Assured

This outlines the different PremiumDrive maintenance plans offered currently by Mercedes-Benz South Africa. The three PremiumDrive options are Classic Care, Comfort Care, and Exclusive Care. Each plan provides a different level of coverage.

QUESTION 3 ANSWER

What is the coverage period and coverage mileage for PremiumDrive Exclusive Care?

• 7 years or 140,000 km, whichever comes first ✅
• 5 years or 100,000 km, whichever comes first
• 7 years or 180,000 km, whichever comes first
• 3 years or 60,000 km, whichever comes first

PremiumDrive Exclusive Care plan coverage for a duration of 7 years or until the vehicle reaches 140,000 kilometres, with the coverage ceasing when whichever of these milestones is reached first. This defines the maximum time or distance for which the benefits of the Exclusive Care plan are applicable

QUESTION 4 ANSWER

Where can dealers find warranty and maintenance articles?

• eWS(eWarranty&Service) on Xentry Portal ✅
• Customer Care Center (0800)133 355
• STAR TekInfo Xentry Port
• Electronic Parts Catalog Xentry Portal

The “eWS (eWarranty & Service)” section within the XENTRY Portal as the location where Mercedes-Benz dealers can access articles and information related to warranty and maintenance procedures. This highlights the XENTRY Portal as the primary digital resource for dealers to manage warranty claims and service-related tasks

QUESTION 5 ANSWER

When is the submission of an (PC) ESKULAB required?

• Replacement of Major Components, Sublet work, Goodwill requests (includes Customer Loyalty Budget, TEV special goodwill & CAC special goodwill) & Trim items ✅
• Replacement of Major Components only
  For any repairs exceeding R10 000.00 and all Radios
• For vehicles older than 10 years or Top
• End vehicles older than 5 years old

These are the scenarios where Mercedes-Benz agents (dealers) must submit an ESKULAB for passenger cars. These include when replacing major components, when outsourcing work to a third party (sublet work), when requesting goodwill assistance from Mercedes-Benz, including various types of special goodwill and customer loyalty budgets and requiring special authorization or financial assistance from Mercedes-Benz South Africa.