MBSA Quiz Answers

Here are some expanded answers to the quick quiz questions. Don’t forget to take a look at how you’re doing on the leaderboard at the bottom of the page.

QUESTION 1 ANSWER

What is the correct emergency contact number for the Mercedes-Benz Customer Assistance Centre?

• 0800 013 3355 ✅
• 0861 227 7444
• 080 123 12333
• 0860 505 5555

The correct number for Roadside support or Customer Care are 0800 013 3355.
Roadside support is available 24hrs and Customer Care Monday – Friday 08:00 to 17:00

QUESTION 2 ANSWER

Which of the below PremiumDrive plans do not include 24h roadside assistance.

• PremiumDrive Classic Care ✅
• PremiumDrive Comfort Care
• Premium Drive Exclusive Care
• Service Drive

The PremiumDrive Classic Care is basic plan that does not include roadside assistance.

QUESTION 3 ANSWER

Which platform is designated for logging roadside assistance timestamps?

• Xentry CCC Platform ✅
• DLP
• Service Now
• Sirius Platform

The Xentry CCC Platform is the designated system for technicians to record and update all roadside assistance timestamps.

QUESTION 4 ANSWER

When the Customer Contact Centre escalates a complaint case to your dealership, what action should you take?

• Provide a response within 24-48 hours with full dealership findings ✅
• Immediately contact the customer with an apology
• Escalate to the Group Service Manager
• Forward to the Dealership Principal

As a dealership, you are obligated to reply within 24-48 hours with a comprehensive report of your findings regarding the escalated complaint case.

QUESTION 5 ANSWER

What additional service does Mercedes-Benz Roadside Assistance provide to our customers?

• Stand By Me Security Service ✅
• Priority Technician Dispatch
• Rescue Me Hotline
• Rescue Assist QR Code System

In situations where a customer is in a designated unsafe zone near the road, Roadside Assistance will dispatch a “Stand By Me” service to provide comfort and support until the arrival of the breakdown vehicle.