MBSA Quiz Answers

Here are some expanded answers to the quick quiz questions. Don’t forget to take a look at how you’re doing on the leaderboard at the bottom of the page.

QUESTION 1 ANSWER

Which of the following apps are available from Mercedes-Benz.

• Mercedes-Benz App ✅
• Service App
• Store App
• The App family (includes all the above apps)

Due to technological advancements, the functions of the service app and store app has been integrated into the Mercedes-Benz App. The Service app and Store app have been discontinued.

QUESTION 2 ANSWER

From which of the below Apps can a customer make an online appointment at a MB dealer

• Mercedes-Benz App ✅
• Store App
• Service App
• None of the above. Only on the Mercedes-Benz website

Due to technological advancements, the functions of the service app and store app has been integrated into the Mercedes-Benz App. The Service app and Store app have been discontinued

QUESTION 3 ANSWER

From which of the below Apps can a customer purchase digital extras

• Mercedes-Benz App ✅
• Service App
• Store App
• None of the above. Only in the connect store website

Due to technological advancements, the functions of the service app and store app has been integrated into the Mercedes-Benz App. The Service app and Store app have been discontinued

QUESTION 4 ANSWER

The customer receives a notification in the Mercedes-Benz App that his vehicle’s battery voltage is critical. At what battery state of charge (SOC) is the critical message displayed in the App:

• SOC <45% ✅
• SOC 50% – 46%
• SOC 60% – 51%
• SOC unknown

100% – 71% SOC battery is ok, green status.
70% – 61% battery SOC is partially discharged, green/yellow status
60% – 51% battery SOC yellow status.
50% – 46% battery SOC orange status, vehicle will soon not be able to start and a soft warning displayed in the App.
<45% battery SOC red status, critical battery notification in App

QUESTION 5 ANSWER

In the workshop environment, the abbreviation “TIPS” refers to which of the following

• Technical Information for Product Support ✅
• Technology Information for Parts and Service
• Technical Information Platform for Service
• Technology Informed Professional Services

TIPS is a system where all technical documentation regarding known issues and their solutions are available for the workshops. The TIPS case module is a system to request technical support when all diagnostic avenues and solutions are exhausted at the dealer