MBSA Thursday
Quiz Answers

Here are some expanded answers to the quick quiz questions. Don’t forget to take a look at how you’re doing on the leaderboard at the bottom of the page.

QUESTION 1 ANSWER

What does the abbreviation WEM stands for:

• Warranty Excellent Management Monitor ✅
• Workshop Environment Measurement Monitor
• Warranty Engagement Monitor
• Warranty Excellence Maintenance Monitor

WEM Monitor was designed to assist dealers in evaluating their claim activity and overall
warranty processes. It is a KPI-based analysis tool. The tool provides detailed data and various reports to help dealers review and evaluate warranty claims that deviate from the KPI’s

QUESTION 2 ANSWER

WEM is made up of Score relevant KPI’s and Non scoring KPI’s. Which of the below are scoring KPI’s

• Work Unit (WU) per Damage & Work Unit (WU) per Damage ✅
• Cost per Vin & Cost per Damage
• Rate Leakage Damages & Rate Spare Part Warranty
• Material cost per Claim & Repair package Deviation

Score Relevant KPI’s: This group of KPIs lead to the final score of the dealer in question. Attention should therefore focus on the consideration and analysis of this group. There are five score relevant KPI’s.

Non-Score relevant KPI’s: These KPIs are not used to calculate the score, but are just as important for analyzing the overall performance of the warranty process

QUESTION 3 ANSWER

How many Score Relevant and Non-Scoring KPI’s are there:

• Score Relevant – 5 and Non-Scoring -12 ✅
• Score Relevant – 5 and Non-Scoring -13
• Score Relevant – 5 and Non-Scoring -5
• Score Relevant – 6 and Non-Scoring -12

QUESTION 4 ANSWER

Where is the WEM Monitor and Warranty Maintenance Manual Retail found:

• Xentry Portal ✅
• Dealer Local Platform
• Mercede-Benz Website
• EVA

The XENTRY Portal provides continuous and optimal order processing in the workshop process within the Technical Job function. You can easily and conveniently assemble all order and vehicle-relevant information and prepare your customer order. The data and Workshop Applications can be called up directly from XENTRY Portal.

QUESTION 5 ANSWER

What documents must be placed on the outside of the packaging for the part/s that are re- called to the Warranty Inspection Centre.

• Loadlist & PRF (Parts Return Form) ✅
• Jobcard
• Xentry test print
• Photographs and Tips Case

Warranty Inspection Centre Inspects/test the removed part from the vehicle to verify if it is a valid claim due to a manufacture defect.