PHSOB Club Quick Quiz Answers

Here are some expanded answers to the quick quiz questions. Don’t forget to take a look at how you’re doing on the leaderboard at the bottom of the page.

QUESTION 1 ANSWER

Who’s job is it to ensure tables are cleared and cleaned during and after clients have eaten their meals and finished their drinks, and that there is crockery and cutlery ready for the next set of clients?

• All waitron staff
• Cleaning staff
• Runners and junior waitrons
• Bar staff for the glasses

It is your role to ensure there are sufficiently enough tools available and ready to use during your shift, and the next. When we have spare time, we don’t hang around in groups, we clear tables of any unnecessary cutlery and crockery and we ensure that we have sufficient tools prepared and ready at all times.

QUESTION 2 ANSWER

Which sentence is NOT correct?

• The bar staff are responsible for all aspects pertaining to the coffee station
• Always wipe menus and bill folders with a dry cloth after cleaning it with a damp cloth
• 2 cigarette butts in an ashtray is too many
• Where possible, we use the same branded buckets with the same branded drinks

Although the coffee station is on the inside of the bar and must be prepared and cleaned regularly throughout the day. It’s both the duties of the bar staff and waiters to make sure the coffee station is always clean and neat.

The reason why you must wipe menus and bill folders with a dry cloth after wiping it with a damp cloth, is to prevent the pages from sticking together.

We clear ashtrays regularly. 2 butts is too many! All ashtrays should be clear when clients are eating.

QUESTION 3 ANSWER

Which of the following sentences are CORRECT?

• Keep trays and serving baskets clean at all times and remove and report items that are damaged.
• Don’t just wipe trays and serving baskets with a damp cloth, wash them.
• Don’t stack the trays on top of each other while they are still wet.
• All of the above

Trays, cleaning sprays and serving baskets can easily be forgotten amongst all the other waiter duties. Trays must be cleaned before and after every service. Ensure that your black cloth is clean. Spray a tray with the cleaning liquid. Wipe the inside and outside of the tray thoroughly. Remove trays that are damaged, don’t use them for service, formally report them to management.

QUESTION 4 ANSWER

Which of the following sentences is NOT correct?

• Waiters can leave when they are tired and have worked a hard full shift
• Waiter duties must be checked by the supervisor or manager before any reports are pulled.
• Only when all duties are done can reports be pulled and waiters can cash-up.
• You may not cash-up until all your duties are completed.

Waiter duties are all about ensuring we present a professional service and that we all do so to the same standard. Because we work as a team, no matter what shift we have allocated for the day, we only cash-up and leave once we have prepared the club for the next shift. Supervisors and managers have the full right to ensure this is done correctly before allowing anyone to leave their shift. 

QUESTION 5 ANSWER

Which of the following IS part of the waiters duties?

• Taking all dirty glasses, cutlery and crockery to the scullery when closing up
• When opening the club in the morning, opening all umbrellas and ensuring non-used umbrellas are stored out of site 
• Double checking tables runners: All should be clean without any stains (replace if you find any)
• All of the above

It is your responsibility as a waiter to ensure that you are familiar with all waiter duties. There should be no need for a supervisor or manager to remind you of your duties and responsibilities. There are summaries of duties placed on the walls of our working areas as reminders to assist you in ensuring we do not miss anything while on duty.