Kwalata Adventure Camps
Quiz Answers

Here are some expanded answers to the quick quiz questions. Don’t forget to take a look at how you’re doing on the leaderboard at the bottom of the page.

QUESTION 1 ANSWER

Reporting should be seen as us building a system to achieve what?

• Staying prepared and keeping everyone safe 
• Delivering value for money
• Working together as a team and community
• All of the above ✅

Reporting is not just sharing info, but making sure what you send, helps someone make a decision or take action. We’re not ticking boxes, we are staying prepared, keeping everyone safe, delivering value for money, working together and protecting our and the client’s reputation.

QUESTION 2 ANSWER

What does the G in the WIIG Format stand for?

• Goals: What is the goal of your report communication?
• Gaps: What is missing or broken or different from the expected standards?
• Go-To Actions: What’s the default Go-to Action? ✅
• All of the above

We use the WIIG Format every time and think of it as our reporting compass:

W – What Is It? What’s going on? Be clear. Name it. Where is it?
I – Impact on Us? Why does it matter? What’s the risk or effect?
I – Is There a Gap? What is the expected standard? What’s missing or broken?
G – Go-To Actions. What’s the default action / SOP, Any alternatives, What’s your Plan of Action.

QUESTION 3 ANSWER

Which of the following criteria does NOT meet the need for it to be reported?

• Your feelings about the current campers / group ✅
• Incidents or Risks
• Routine operational checks
• After action is taken

We use the following guide to help us determine when to report:

• Incidents or Risks → Report immediately
• Routine operational checks → Report as it happens
• Planning tasks → Report when the info becomes available
• After action is taken → Report on completion
• Uncertainty or unclear situations → Report to start a conversation
• If something might affect plans, safety, or service — report it.
• If you’re not sure, report it anyway and ask for clarity.

QUESTION 4 ANSWER

Which option below is NOT part of the reporting guidelines we take into consideration before reporting?

• Always add photos into the WhatsApp report, we can store them later if they are not needed ✅
• Be clear and direct, use plan language, avoid fluff
• Send the report to the right person, start with the team leader or whoever can solve the issue / problem.
• Observe and think – What decisions must follow after I report?

We don’t use photos as a default. A blurry photo of a leaking tap or a random meter reading with no explanation is not a report. Photos are useful only if they support a clear report. We can store evidence in the shared folders if needed — not WhatsApp.

All the rest of the above points are part of the guidelines we must consider when reporting.

QUESTION 5 ANSWER

What should you do if nothing happens after you report?

• Just relax, it’s not your job to beg people, as long as you followed WIIG
• Follow-up / check in again after a while or at the end of the day.
• Tag someone where needed, If still nothing, escalate.
• b) and c) are correct ✅

Remember, reports don’t fix things. People do. Tag someone if needed, Don’t assume it’s been seen — check in. If you’ve reported and nothing happens in a reasonable time or by the end of day, follow-up and ESCALATE.