MBSA Quiz Answers

Here are some expanded answers to the quick quiz questions. Don’t forget to take a look at how you’re doing on the leaderboard at the bottom of the page.

QUESTION 1 ANSWER

Which of the following best describes the benefits offered to existing MBFS customers under the MBFS Customer Loyalty Offer when financing a new vehicle?

• A discounted settlement, 2 months complimentary insurance, additional 0.50% interest rate reduction ✅
• 1-year free maintenance & service plan
• A discounted settlement and 12 months complimentary insurance
• Extended warranty coverage

Existing MBFS customers receive a discounted (capital) settlement when financing a new vehicle through MBFS, 2 months of complimentary comprehensive motor insurance and an additional 0.50% interest rate reduction on a new finance agreement, as long as the vehicle remains insured by MBFS.

QUESTION 2 ANSWER

Why does MBFS discourage customers from 84- or 96-month finance contracts?

• Customers delay the buying cycle, reducing sales and aftersales opportunities ✅
• Customers become more risky
• Customers become more loyal to MBFS
• Customers purchase multiple vehicles during the finance term

Extended finance terms, such as 84 or 96 months, often takes customers out of the market for a longer period before upgrading or trading in. This delay reduces the frequency of repeat sales, impacting the carpark for both sales and aftersales opportunities. These customers are also less likely to be able to trade their vehicle in earlier, due to interest incurred over the longer period – increasing the likelihood of shortfalls. MBFS discourages extended terms to encourage more frequent vehicle turnover, supporting stronger customer retention and repeat business.

QUESTION 3 ANSWER

What is the maximum allowable age and mileage for a Certified Pre-Owned vehicle at the start of an Agility finance contract?

• 40,000 km; Previous year of registration ✅
• 60,000 km; Up to 3 years old
• 50,000 km; Current year of registration
• 20,000 km; Any year of registration

To qualify for an Agility finance contract, a Certified Pre-Owned vehicle must not exceed 40,000 km in mileage and must be no older than the previous year of registration. This ensures the vehicle remains within the acceptable age and condition range for the Agility product, maintaining its guaranteed future value and eligibility for end-of-term options.

QUESTION 4 ANSWER

Why is it mandatory for a customer to take a 5 year (PC) or 7 year (Vans) maintenance plan even if their Agility contract is only for 36 months?

• The Guaranteed Future Value (GFV) is based on the vehicle inclusive of the maintenance plan ✅
• We need to lock in customers for the service department
• We must always upsell
• Cars need to be in a good condition to resell them

The GFV is based on what the expected value of the vehicle will be, at the end of the contract. Although the customer is paying for a longer-term maintenance plan, they benefit from:

• only paying off a portion of the maintenance plan (as the GFV is also applicable on the value of the maintenance plan), and
• the GFV on the vehicle being higher than it would have been without a maintenance plan

QUESTION 5 ANSWER

What customer segment is MBFS targeting with the 50/50 finance offer?

• Cash customers for both new and used contracts ✅
• Customers who can only afford 50% of the car
• Customers who don’t buy from Checkers
• Customers who can’t afford to pay cash

50/50 targets traditional cash customers, who are able to put down a large deposit (50%) but would like to put their cash to better use elsewhere. Seasonal earners are traditionally included in this category.